Dial a Trip Ltd
Below is some information on how the scheme works:
We work on a volunteer basis both with administration and drivers. Contact is via our dedicated phone line 01777 948384 from 9.30 to 12.30 Monday to Friday, we do not work weekends and bank holidays.
Registration Form
We have a registration form to complete with all the information we need in order to add you to our scheme. This is needed for monitoring purposes towards are funding criteria, return to our address; The Orchard, Beckland Hill, East Markham, Newark Nottinghamshire. NG22 0QP or send by email dialatripltd@gmail.com
Registration Fee
To ensure this valued and voluntary car scheme continues we charge a registration fee in line with other car schemes in Nottinghamshire, please contact us for further information.
How to Pay
Please make any cheques out to Dial a Trip Ltd, please DO NOT put CASH in the post. You can also pay by Bank Transfer ensure you add your name as reference. If you have any difficulty with the registration form or payment please contact us direct on 01777 948384.
General Data Protection Regulation May 2018
This regulation GDPR is required by any company keeping details of clients etc. For us to hold your details we have to ask you to sign the registration form each year to give your permission, this then enables us to contact you with regard to booking trips with the volunteer drivers
Monthly invoicing to clients
Many of our clients are not able to deal with money matters and we are happy to invoice them directly or another member of the family. There is a small administration charge for this.
To book a car and charges for the journey
In order to book a trip you must telephone Dial a Trip on 01777 948384 and we will take down the details of your trip. The charge is 45p per mile and there is no booking fee. Notice of 48 working hours is required for bookings, excluding weekends. We require 24 hours notice if you wish to cancel a trip, failure to do so may incur a late cancellation charge in addition to the driver’s expenses. Bookings should be made through the office on 01777 948384 not through the driver. Our office hours are 9.30 to 12.30 Monday to Friday the office is closed weekends and bank holidays.
We will endeavour to find a driver, we do not ring back only if we cannot get a driver, this happens rarely but it does happen.
The telephones are answered by one of our volunteers and an answer phone is available when not manned. Please leave a message as the answer phone is regularly checked. We are closed weekends and bank holidays, but you can still leave a message.
Kath Hobart – Administrator
